beeline. Docs onbeeline.com ↗

Troubleshooting

Most issues are quick to resolve. Find your situation below, and if you're still stuck, see Getting help.

A failed payment attempt is normal and retryable on the same link. Reopen the payment link Beeline gave you and try again — you don't need to start a new booking. If you've lost the link, ask Claude for it again (for example, Send me the payment link for my Lisbon hotel again.).

If it keeps failing, try a different room, fare, or dates, or check with your card provider.

My booking is stuck on PENDING

PENDING means the booking is reserved but not yet paid — nothing is charged and it isn't confirmed. Complete payment on the payment link to confirm it. If you've already paid and it still shows PENDING after a few minutes, ask Claude to check the status again; if it doesn't update, get in touch.

I paid but the booking shows CONFIRMATION_FAILED

This means your payment went through but the booking couldn't be confirmed with the hotel or airline. No charge stands for that failed booking — you won't be left paying for something you didn't get. Ask Claude to retry, or choose a different room, fare, or date if the retry doesn't succeed.

I didn't get a confirmation email

A confirmation email is sent once a booking reaches PAID. If you don't see one:

  • Check your spam or junk folder.
  • Ask Claude to confirm the booking's status — if it's PAID, the booking is confirmed even if the email is delayed.
  • Make sure the email address on your Beeline account is correct.

If it's PAID and you still have no email after a while, get in touch.

I can't sign in or connect the connector

  • Make sure you're signing in through the secure Beeline login page at onbeeline.com — sign-in never happens inside the chat.
  • If you're prompted to sign in again, that's expected from time to time; just complete the login flow.
  • If the connector won't connect, remove and re-add it in Claude's connector settings, then sign in again.
  • Confirm you have a Beeline account — see Getting started.

How do I cancel a booking?

Ask Claude to cancel it. Beeline previews the penalty first, then cancels once you confirm. Full details in Managing your bookings.

Getting help

Still stuck? Reach Beeline support:

Email us at support@onbeeline.com and we'll get back to you as soon as we can.

When you contact support, it helps to include your booking reference (the BKG-XXXXXX code) and a short description of what happened.