Troubleshooting

Most issues are quick to resolve. Find your situation below, and if you're still stuck, see Getting help.

The payment link failed or I couldn't pay

A failed payment attempt is normal and retryable on the same link. Reopen the payment link Beeline gave you and try again — you don't need to start a new booking. If you've lost the link, ask Claude for it again (for example, Send me the payment link for my Lisbon hotel again.).

If it keeps failing, try a different room, fare, or dates, or check with your card provider.

My booking is stuck on HELD

HELD means the booking is held for you but not yet paid — nothing is charged and it isn't confirmed. Complete payment on the payment link to confirm it (holds expire after an hour if unpaid). If you've already paid and it still shows HELD after a few minutes, ask Claude to check the status again; if it doesn't update, get in touch.

The booking shows DECLINED

This means the hotel or airline couldn't confirm the booking. Your card was never charged — you won't be left paying for something you didn't get. Just ask Claude to book again, or choose a different room, fare, or date.

I didn't get a confirmation email

A confirmation email is sent once a booking reaches PAID. If you don't see one:

• Check your spam or junk folder.
• Ask Claude to confirm the booking's status — if it's PAID, the booking is confirmed even if the email is delayed.
• Make sure the email address on your Beeline account is correct.

If it's PAID and you still have no email after a while, get in touch.

I can't sign in or connect the connector

• Make sure you're signing in through the secure Beeline login page at onbeeline.com — sign-in never happens inside the chat.
• If you're prompted to sign in again, that's expected from time to time; just complete the login flow.
• If the connector won't connect, remove and re-add it in Claude's connector settings, then sign in again.
• Confirm you have a Beeline account — see Getting started.

How do I cancel a booking?

Ask Claude to cancel it. Beeline previews the penalty first, then cancels once you confirm. Full details in Managing your bookings.

Getting help

Still stuck? Reach Beeline through the channel that fits:

• General help: support@onbeeline.com — we'll get back to you as soon as we can.
• Privacy and data requests: privacy@onbeeline.com.
• Security reports: security@onbeeline.com.

When you contact support, it helps to include your booking reference (the BKG-XXXXXX code) and a short description of what happened.